Refund Policy

This Refund Policy explains how refunds work for paid Turtly plans. It forms part of our Terms of Service.

1. Free to start

Turtly is free to start, and you are never charged unless you choose to upgrade to a paid plan. You can use the free features for as long as you like without entering payment details.

2. 14-day money-back guarantee

If you purchase a paid plan and you’re not satisfied, contact us within 14 days of your first payment and we’ll issue a full refund — no hard feelings. This applies to your initial purchase of a subscription or a one-time / lifetime plan.

3. Subscription renewals

Paid subscriptions renew automatically until you cancel. You can cancel any time from your account settings; cancellation stops future charges, and you keep access until the end of the billing period you’ve already paid for.

Renewal payments (after your first period) are generally non-refundable, except where required by law or at our discretion in fair circumstances — for example, an accidental renewal you contact us about promptly and haven’t used.

Switching plans.You can switch from monthly to yearly at any time from your billing page — we credit the unused part of your current month against the yearly price (a proration), and your renewal date moves a year out. We don’t offer switching from yearly back to monthly; if you’d prefer monthly, cancel before your yearly renewal and resubscribe on the monthly plan.

4. How to request a refund

Email us at [email protected] from the address on your account, and tell us which plan you’d like refunded. Approved refunds are returned to your original payment method; depending on your bank or card provider, it can take a few business days to appear.

5. Your data after a refund

A refund or cancellation doesn’t delete your data — your account stays on the free plan and your records remain available. You can export everything at any time, or permanently delete your account from Settings → Data & privacy.

6. Changes to this policy

We may update this Refund Policy from time to time. When we do, we’ll revise the “Last updated” date above.

7. Contact

Questions about a charge or refund? Email [email protected].

This is a starter refund policy provided for convenience and is not legal advice. The specific terms (refund window, plan types) should be confirmed against your final pricing and payment processor rules when monetization launches.